Caseworkers have more work to complete than hours in the day. Case Aide Services by Northwoods takes on child welfare’s most time-consuming tasks. Our trusted team of experienced child welfare professionals becomes an extension of your staff and supports you every step of the way. Workers can focus on fostering healthier families without sacrificing their own well-being.
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We handle routine tasks like records requests giving workers more capacity to provide better care, shorten timelines, and hone their craft.
Workers can rely on Case Aide Specialists to consistently complete tasks when they have more pressing priorities or emergencies.
Your dedicated Case Aide team builds trusting relationships inside the agency, and with external providers to create a strong team and smoother process.
Extra support from Case Aide Services helps workers feel less overwhelmed and more confident when their workload is more manageable.
Agencies with additional support for workers have higher morale and are more likely to keep and attract staff.
Administrative work gets done accurately and on time so you can meet mandates for closing investigations and completing case notes.
Our Case Aide Services team with social services expertise partner with your caseworkers to complete work, support case decisions, and connect with external providers.
Caseworkers can call, text, or submit a ticket through a portal to request help from a Case Aide Specialist.
You set deadlines, and we stick to them. Our team will prioritize tasks based on when you need them completed.
You have visibility to all activities and communication through a portal so you can work with your Case Aide Specialist and see the status of requests.
When an individual task is done, you will get email letting you know the work is completed. A monthly utilization report also gives leadership visibility into what type of work the Case Aide Specialist is completing and how engaged external providers are with the process.
We offer a variety of services to help improve caseworkers’ well-being and capacity to focus on families.
We’ll call external providers to request medical records, behavioral health records, or education records. We also collect and store electronic signatures you need to complete forms.
We’ll participate in scheduled case review sessions and provide case context related to recent activities. We identify to-do items, create tickets, and complete the related tasks.
We’ll connect with external providers to initiate referrals for services and submit necessary associated documentation to the provider.
We’ll help your staff prepare for court hearings by taking care of the administrative work so your caseworkers can focus on preparing their testimony.
We’ll interview your worker after a home visit, using your checklist of required questions. We’ll type up the case notes for your worker to review and complete.
We’ll work with families who need extra support and their caseworker to identify community resources like food or cash assistance, or process referrals for services like counseling or therapy.
We’ll compile all the details a foster home, kinship home, or residential facility needs to know, in addition to collecting state-mandated documentation to support the placement process.
If someone has a question about a case, we’ll help find the answer using whatever knowledge we have or can find in the systems available to us.
We can support your staff with filing, uploading, and organizing content, while making sure case information is kept up to date within the state case management system.
We’ll assist with transition activities when a caseworker leaves and completes their final visits. We also make sure all necessary documents and information for the next worker are made easily available.
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View Customer Story
“It's really not a luxury. It's more of a necessity now to have that additional support to do this work. The peace of mind of knowing that they had help has just been such an added value. It’s irreplaceable.”
Protective Services Program Administrator
Jackson County Department of Job and Family Services
“Staff have been able to reduce the amount of overtime they're actually working. A lot of time that overtime was dedicated to doing data entry or making repeat phone calls to service providers who obtain documentation.”
“Case Aide Services has definitely helped with my stress level and my well-being overall. I don't have as many things that I have to do. It's not as overwhelming.”
Social Service Worker/Intake Investigator
Contact us to learn how Case Aide Services can help make the impossible feel possible for your workers.
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